Privacy Policy

Last updated: 23/09/2025

 

Aeroflex Carbon Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.

 

  1. Information We Collect

We may collect and process the following types of personal data:

Contact details: name, email address, phone number, billing and delivery addresses.

Order information: products purchased, payment confirmation, order history.

Account details (if you create an account): username, password, login credentials.

Communications: enquiries, customer service interactions, or messages sent to us.

Technical data: IP address, browser type, device information, and website usage data via cookies.

 

  1. How We Use Your Information

We use your personal data to:

Process and deliver your orders.

Communicate with you about your purchase or enquiry.

Provide customer support.

Improve our website, products, and services.

Send marketing communications (if you have opted in).

Detect and prevent fraud or misuse of our services.

Our legal bases for processing data include contract performance, legal obligations, legitimate interests, and your consent where required.

 

  1. Sharing Your Information

We only share your personal data when necessary, including with:

Service providers (e.g. couriers, payment processors, IT/hosting providers).

Professional advisers (e.g. accountants, auditors, legal advisers).

Regulators or authorities where required by law.

We do not sell or trade your personal information.

 

  1. Cookies

Our website uses cookies to improve your browsing experience and gather usage statistics. Cookies help us:

Remember your preferences and shopping basket.

Analyse how visitors use our site (via tools such as Google Analytics).

Deliver relevant content and marketing.

You can manage or delete cookies through your browser settings. For more details, see our Cookie Policy.

 

  1. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

 

  1. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data (subject to legal requirements).

Restrict or object to how we use your data.

Request data portability.

Withdraw consent to marketing at any time.

To exercise your rights, please contact us at the details below.

 

  1. Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection of data transmitted online.

 

  1. International Transfers

If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your rights (such as standard contractual clauses).

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised date shown at the top.

 

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

 

jack@aeroflexcarbon.com

Aeroflex Carbon Limited

Registered Address: Unit 13A Beacon farm. Moor road. St Neots. Cambridgeshire PE19 5BW

Company Number: 16049829

VAT Number: GB479821834

 

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.